Client Success Manager

Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.

Partner with Sales to successfully launch, manage, and scale new accounts, ensuring long-term growth and performance optimization.

Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.

Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand clients reporting and Attribution methods.

Strong client management and communication skills, with confidence leading data driven conversations.

Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting.

Comfortable working cross-functionally with technical and non-technical teams.

Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.