Skip to Content
Digital Marketing On-site

CRM Junior Engineer with Devops

Job Overview

Enable Copilot and AI capabilities to support agent productivity and customer insights. Use Git/Azure DevOps for version control, branching strategy, and source code management.

Key points

  1. Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).

  2. Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react.

  3. Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing.

  4. Design, develop, and configure solutions using Dynamics 365 Customer Insights – Journeys, with a focus on real-time marketing, event-driven triggers and customized customer journeys.

Skills

CRM, DevOpsJavaScriptTypeScriptC#AzureCustomer SupportReactREST APIs

Experience: Entry-level · 1–2 years · Job type: Full-time

Similar jobs

More open roles like this one