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Customer Account Manager - Mid Market

Job Overview

We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships. We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank.

Key points

  1. Manage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.

  2. Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.

  3. Support renewal conversations and standard contract processes, escalating complex scenarios as needed.

  4. Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.

  5. You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.

  6. You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.

  7. Ability to translate complex technical concepts and solutions into clear, accessible language for both technical and non-technical stakeholders.

  8. Strong written and verbal communication skills, with the ability to explain concepts clearly.

Skills

Account ManagementCustomer SuccessCRMStakeholder ManagementRecruitingInterviewingCommunication

Experience: Mid-level · 3+ years

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