Customer Account Manager - SMB

Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.

Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.

Support renewal conversations and standard contract processes, escalating complex scenarios as needed.

Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.

You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.

You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.

Strong written and verbal communication skills, with the ability to explain concepts clearly.

Familiarity with HR Tech, recruiting tools, or developer-focused products.