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Job Overview

We’re hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers. This role blends strategy, execution, and relationship depth: you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with HackerRank.

Key points

  1. Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats.

  2. Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.

  3. Develop and execute account strategies that connect customer objectives with HackerRank’s mission, ensuring long-term value realization and growth.

  4. Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning.

  5. Known for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customers’ goals, industry shifts…

  6. A strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals.

  7. Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting HackerRank’s platform to customer value.

  8. Highly organized and outcome-driven, you manage multiple enterprise accounts with precision – balancing structure, transparency, and consistent delivery.

Skills

Account ManagementForecastingCustomer SuccessInterviewing

Experience: Mid-level · 5+ years

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