Customer Solutions Engineer

Cross-Functional Coordination and Escalation Management: Coordinate with Cloudflare Customer Engineering, Support, Product, Engineering, Account, and other internal teams to route complex technical issues…

Operational Improvement and Knowledge Sharing: Contribute to reusable templates, procedures, technical guides, internal knowledge articles, automation scripts, AI-assisted workflows…

You will guide customers as they move from provisioned accounts to a live, value-generating deployment.

You will be collaborating with CEs, AEs, Support and other internal teams to ensure no customer falls through the cracks.

Cloudflare product foundations: working knowledge of Application Security, CDN, Zero Trust/SASE, and Network Services.

Networking fundamentals: understanding of DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, and BGP.

Web security basics: familiarity with OWASP, WAF rules, OAuth, SAML, MFA, and Zero Trust principles.

Configuration and integration: hands-on experience with the Cloudflare Dashboard, and comfort with Terraform, API-based configurations, or identity providers such as Okta, Azure AD…