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AI/MLSalesDigital Marketing Remote

Customer Success Account Manager, Mid-Market - German

Job Overview

You pick up where Implementation leaves off, learn each customer's fleet and challenges, and advise on tailoring Samsara to them. Your understanding of the value customers get earns you the right to lead the ROI conversation, negotiate terms and close renewals that work for both sides, minimising financial attrition.

Key points

  1. Deeply understand the Samsara platform's capabilities and explain them to businesses of all types, from field services and utilities to long-haul transportation and school…

  2. Manage a portfolio of 100+ named accounts, using AI tooling to accelerate your engagement, prioritize proactively…

  3. Lead the ROI and value conversation into the renewal, negotiate favorable terms, and close renewals that are a win for both the customer and…

  4. Demonstrate a willingness to understand and explain technical issues to a non-technical audience and to engage the right cross-functional partners to drive resolution.

  5. You want to impact the industries that run our world: Your efforts will result in real-world impact, helping to keep the lights on…

  6. You have an innate curiosity about how businesses work: One day you'll meet with someone in waste management and the next you may be…

  7. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara…

  8. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This team…

Languages

German required

Skills

NegotiationCustomer SuccessCommunicationSalesforceAccount ManagementStakeholder ManagementProblem Solving

Experience: Mid-level · 2+ years

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