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Job Overview

We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform.

Key points

  1. Own relationships with a portfolio of advertising partners, serving as their primary point of contact.

  2. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.

  3. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.

  4. Identify opportunities to expand partnerships through increased product adoption and incremental investment.

  5. Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.

  6. Are comfortable interpreting performance data and translating insights into strategic recommendations.

  7. Have experience with data querying (e.g. SQL, advanced excel/GSheet).

  8. Communicate clearly and build trust with both technical and non-technical stakeholders.

Languages

English required

Skills

Campaign ManagementCustomer SuccessSQLExcelAccount ManagementStakeholder Management

Experience: Mid-level · 5–10 years · Job type: Full-time

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