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Customer Success Manager, SME & Growth

Job Overview

You’ll lead onboarding from first KYC approval, working closely with Account Executives, Account Managers, KYC, Support, Risk and Product across a portfolio of customers with different levels of complexity.

Key points

  1. Experience in onboarding, implementation, customer success or a comparable post-sale delivery role.

  2. Experience working in a high-pace, high-volume environment, handling multiple onboardings in parallel while maintaining quality and deadlines.

  3. Hands-on experience configuring a product with customers.

  4. A strong understanding of financial flows such as payments, FX, payouts, cards, invoicing or reconciliation…

  5. A track record measured on customer outcomes such as activation, usage and time-to-live, rather than activity.

  6. Fluency in French and professional English.

Languages

English requiredFrench required

Skills

RecruitingSalesforceCustomer SuccessCommunication

Experience: Mid-level · Job type: Full-time

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