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Customer Success Manager

Job Overview

As a Customer Success Manager, Strategic accounts you will be at the forefront of driving customer satisfaction by developing tailored strategies that align with both customer goals and company objectives.

Key points

  1. Ensure customer success by driving full value realization of the Twilio platform.

  2. Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.

  3. Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.

  4. Cultivate strong relationships with IT, engineering, and development teams to drive engagement.

  5. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

  6. Experience managing significant customer relationships and portfolios representing $5M–$15M+ in annual recurring revenue (ARR) preferred.

  7. Proven experience working within or supporting Fortune 500 companies or similarly large organizations.

  8. Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success.

Skills

Customer SuccessStakeholder ManagementAccount ManagementSQLRoadmappingRecruitingCommunicationProblem Solving

Experience: Mid-level · 4–6 years

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