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Sales Remote

Customer Success LATAM

Job Overview

As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and…

Key points

  1. Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice guidance.

  2. Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model that isn't dedicated to a single…

  3. Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.

  4. Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.

  5. Fluency in English and Spanish. Trilingual candidates who speak English, Spanish, and Brazilian Portugese is a strong plus.

  6. Located in the United States, Mexico, and Brazil.

  7. Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning…

  8. Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate tool capabilities into customer outcomes.

Languages

English requiredSpanish required

Skills

GitCustomer SuccessRecruitingCI/CDAgileCampaign ManagementStakeholder ManagementInterviewing

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