Customer Success Strategy & Operations Manager

Design segmentation and coverage models so each customer gets the service model that drives growth.

Build headcount and capacity models so we invest in the right places at the right time.

Guide and define the metrics that matter for the CS org, and the compensation models that reward the right outcomes.

Track business performance, find what’s driving the trends, and turn it into specific actions and strategies with owners.

You’ll begin as a generalist across Customer Success, with a focus on solutions architecture, digital and scaled motions and the opportunity to develop deep…

You’ll be a thought partner to senior leadership and a hands-on operator who builds the models…

Preferred: experience partnering with Marketing and Product on lifecycle or in-product programs.

Preferred: experience with customer frameworks such as health scores and maturity models, and the judgment to adapt them to our business.