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AI/MLDigital Marketing Hybrid

Director, Customer Success Management

Job Overview

We are seeking an experienced and results-oriented leader responsible for our UKI Customer Success team. In this role, you will manage managers and foster the growth and success of both our customers and team members.

Key points

  1. Recruit, mentor, and develop frontline up to Sr Manager-level leaders in the Customer Success team.

  2. Define and adhere to a set of analytical metrics to guide the team’s direction; achieve quarterly and long-term targets.

  3. Design and implement initiatives to enhance customer retention, expansion, satisfaction, and product adoption.

  4. Executive Presence and Communication: Cultivate and maintain relationships across MongoDB teams, organizations, and offices.

Skills

MongoDBCustomer SuccessRecruitingStakeholder ManagementCommunicationNoSQLAWSAzure

Experience: Senior-level

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