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ClaudeAI/MLSales Remote

GTM Systems Administrator, EMEA

Job Overview

Reporting to the Head of GTM Systems, you'll partner closely with Sales, Marketing, Support, and Customer Success to translate business needs into scalable, reliable systems that directly drive revenue and retention outcomes.

Key points

  1. Work across a variety of projects on the GTM Systems team, with some sprints focused on top-of-funnel growth and others on support and customer…

  2. Design and improve top-of-funnel systems including lead sourcing, enrichment, scoring, and routing, building enrichment workflows in Clay and across data providers (ZoomInfo, Cognism…

  3. Configure and optimize Zendesk as Harvey's primary support platform (ticket routing, triggers, automations, macros, SLA policies…

  4. Contribute to Salesforce configuration across the funnel, including lead routing, scoring, lifecycle stages, and automation (Flows, validation rules, custom objects)…

  5. Strong proficiency in Salesforce (data modeling, Flows, lead routing, account hierarchy, reporting) plus hands-on experience administering Zendesk (routing, automations, triggers, SLA policies)…

  6. Hands-on experience with Clay and at least one major enrichment/data provider (ZoomInfo, Cognism, Apollo, Clearbit, etc.), and experience with marketing automation platforms (Marketo…

  7. Demonstrated AI fluency: you already use AI tools (Claude, ChatGPT, Clay AI, Zendesk AI, or similar) to build workflows, automate admin tasks…

  8. Strong systems thinking, with the ability to design and debug end-to-end data flows across tools, spanning both reactive support workflows and proactive growth motions.

Skills

Ticketing ToolsCustomer SuccessSalesforceMarketing AutomationProspectingPythonJavaScriptSQL

Experience: Mid-level · 4–8 years · Job type: Full-time

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