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Sales On-site

Lead - Account Manager (Italian and Spanish Speaking)

Job Overview

As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing on our Italian and spanish markets.

Key points

  1. Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.

  2. Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.

  3. Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.

  4. Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.

  5. Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.

  6. Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.

  7. Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions…

  8. Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.

Languages

Spanish required

Skills

CRMForecastingAccount ManagementCustomer Success

Experience: Senior-level · 5+ years · Job type: Full-time

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