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AI/MLSalesGenAI On-site

Lead - Solution Engineer

Job Overview

You'll report into the Solutions Engineering leadership team and act as a force multiplier for the broader SE org — enabling peers, building reusable AI demo assets, and representing the voice of the customer back to Product on where our AI roadmap needs to…

Key points

  1. Freshservice is expanding what “AI-driven ITSM” means for our customers — from Freddy AI Copilot and Freddy AI Agent…

  2. We're creating a new kind of Solutions Engineering role to match: the Lead AI Solution Engineer.

  3. This is a specialist presales role for someone who can do three things at once: speak credibly to technical and business buyers about AI…

  4. You'll be the AI subject-matter expert embedded in SMB and Commercial deals, partnering with Account Executives, core SEs, Product…

  5. Hands-on experience deploying or configuring AI/LLM-based solutions in a customer-facing context — this can be conversational AI/copilots, RAG-based knowledge assistants…

  6. Hands on expectations around building internal agents and automations. For example, creating agents that can interact with multiple internal systems…

  7. A track record of selling and positioning AI or automation value to both business stakeholders (ROI, productivity, risk) and technical stakeholders (architecture, security…

  8. Experience running competitive deals and building honest, differentiated positioning rather than one-size-fits-all pitches.

Skills

Ticketing ToolsMachine LearningLLMsRAGStakeholder ManagementRoadmappingAWSAzure

Experience: Senior-level · 8+ years · Job type: Full-time

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