Manager, Customer Enablement (Tokyo, Japan)

Lead, manage, and grow a team of high-performing CEMs.

Set clear goals and expectations, provide mentorship and coaching, and support career development.

Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded.

Ensure the team is delivering exceptional value and experience across our enterprise customer base.

A customer-first mindset with strong strategic thinking and execution capabilities.

Excellent communication skills, with the ability to connect with a wide range of internal and external personas.

3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function.

5+ years of total experience in customer-facing roles within high-growth SaaS companies.