Manager, Inside Sales (London, United Kingdom)

Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support…

Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics.

Lead renewal forecasting, pipeline reviews, and inspection of deal quality - ensuring accuracy, consistency, and timely execution.

Analyze data to identify at-risk renewals and guide the team to act early and strategically.

Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets.

Strong cross-functional collaboration skills - able to build trust and alignment with Sales, Success, and Operations leaders.

Strong sales skills operational rigor: adept at discovery, demo, negotiation, forecasting, inspecting pipelines, and making data-driven decisions.

Experience with Salesforce and renewals tooling (e.g., Ironclad) and strong understanding of SaaS metrics (GRR, NRR, expansion rate).