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Principal Account Manager, Strategic Accounts

Job Overview

You will own the post-sale commercial cycle from qualification through pricing, negotiation, contracting, and signature, partnering with the CSM who owns ongoing account strategy and customer success.

Key points

  1. Buying Process & Stakeholder Alignment: Identify the decision makers, budget owners, and procurement stakeholders for each renewal or expansion opportunity…

  2. Drive deep account penetration by developing, championing, and executing a multi-year commercial growth plan for renewals and expansion…

  3. Ownership over the financial health, expansion, and long-term commercial structure of the account, including renewal and expansion forecasting provided to Operations.

  4. The hands-on responsibility for structuring, driving, and governing complex renewal and expansion pursuits.

  5. Proven track record of managing and influencing complex enterprise commercial pursuits without direct authority over cross-functional teams, partnering with dedicated CSMs and technical leads.

  6. Expert-level ability to conceptualize, structure, and deliver executive-grade presentations (decks) that lead with the recommendation, are data-driven…

  7. Proven success in driving commercial outcomes including leading large enterprise contract renewals, upsells, and defining long-term client financial roadmaps.

  8. Proven track record of navigating Fortune 500-level organizations (e.g., Financial Services, Airlines, etc.) to achieve results, specifically managing highly fragmented…

Skills

NegotiationCustomer SuccessRoadmappingAccount ManagementStakeholder ManagementGenerative AICommunicationProblem Solving

Experience: Senior-level · Job type: Full-time

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