Scaled Account Manager, Beneficial Deployments

Own a named book of nonprofit and education customers. Take over existing relationships and run them end to end: retention, seat growth…

Drive activation yourself. Help priority customers in the segment go from purchased seats to weekly use…

Automate your own work. Use Claude to handle account research, follow-ups, usage reviews and routine questions…

Spend your time on strategic conversations. Work with executive directors, operations leads, and IT and academic leaders at universities to find the use cases…

Have owned customer relationships in an account management or customer success role, and can point to accounts you grew, retained or turned around.

Use AI in your own work today, and can show a workflow you built that gave you real time back.

Bring structure to unfamiliar problems, and can move from a messy situation to a clear plan quickly.

Have run multi-step programs or projects with several stakeholders and kept them on track.