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Senior Analyst (Sales Support)

Job Overview

1–3 years in CRM support, Sales Operations, Revenue Operations, or business systems roles Exposure to global sales processes or multi-region user support

Key points

  1. Senior Analyst provides frontline operational support for Microsoft Dynamics 365 CRM used by global Marketing, Sales…

  2. This role focuses on resolving user issues, executing standardized CRM administration tasks, and special improvement initiatives.

  3. Provide support for users of Dynamics 365 CRM and connected platforms across regions (Americas, EMEA, APAC), following defined SLAs and escalation paths.

  4. Resolve common issues related to user access, automation flows, data management, views, etc.

  5. Working knowledge of Microsoft Dynamics 365 Sales or similar CRM platforms.

  6. Experience supporting users via a ticketing system in a structured environment.

  7. Strong communication skills and service-oriented mindset.

  8. Basic understanding of Dataverse concepts and CRM security models.

Skills

CRMTicketing ToolsSQLCommunication

Experience: Senior-level · 1–3 years · Job type: Full-time

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