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AI/MLData AnalyticsSales Hybrid

Senior Customer Value Architect

Job Overview

As a Senior Customer Value Architect, you are accountable for adoption, value realization, and account health across a portfolio of Mixpanel's existing customers — including the most structurally complex accounts, such as those going through a platform…

Key points

  1. Own the onboarding outcome and time-to-value for your accounts, including the most complex accounts in the book: take the handoff from the Account Executive…

  2. Own the overall onboarding program — not just the adoption workstream — for complex accounts: sequence your own activities against the Delivery Engineer's technical…

  3. Own the success plan for each account — map business objectives to specific use cases and set a measurable baseline at definition time…

  4. Lead customer enablement and training (dashboard design, funnel analysis, retention modeling) to grow how deeply and widely a customer uses Mixpanel.

  5. This is not a build role, but real comfort with data is required.

  6. 6–8+ years of experience in Customer Success, consulting, or a related client-facing capacity, supporting business-to-business (B2B) Software-as-a-Service (SaaS) accounts…

  7. Hands-on experience with AI or agentic tooling beyond casual use — MCP-based workflows, LLM copilots, or similar.

  8. Familiarity with analytics instrumentation, event tracking, or data tooling.

Skills

Stakeholder ManagementData VisualizationLLMsData AnalysisNegotiationAccount ManagementCustomer SuccessProject Management

Experience: Senior-level · 6–8 years

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