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AI/ML On-site

Senior Focal Support Engineer

Job Overview

We are looking for a Senior Focal Support Engineer to join our team in Tokyo, reporting to the Manager of Product Support within the Customer Success Organization.

Key points

  1. Our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions.

  2. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond…

  3. Provide Tier III focal support over phone and email to independently diagnose and resolve complex security and network issues.

  4. Communicate with assigned customers and pods to keep them updated on progress and resolutions.

  5. Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain.

  6. University degree in IT, Computer Science, or a related field.

  7. Proficiency in troubleshooting, debugging, and working directly with customers.

  8. 7+ years of experience in technical support or a related technical field.

Skills

Customer SuccessTroubleshootingLinuxMachine LearningAgileRecruiting

Experience: Senior-level · 7+ years

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