CRM Account Director – Federal Government
Canberra, AUST CAPITAL TERR, AustraliaAsia-Pacific
As the Senior Specialist, HR Operations (AI-Driven Employee Lifecycle Management and Global Service Delivery), you will be responsible for leveraging AI and digital innovation to transform global HR operations by streamlining employee lifecycle processes…
Identify and implement opportunities to automate manual processes and enhance employee experience through digital solutions, workflow optimization, AI capabilities, and self-service technologies.
Champion AI adoption by leveraging Generative AI, copilots, and emerging HR technologies to improve productivity, streamline service delivery, strengthen knowledge management…
Partner with HR Technology teams to implement system enhancements and process improvements while establishing best practices, governance…
Contribute to HR transformation initiatives focused on process harmonization, shared services maturity, operational excellence, service optimization, and AI-driven modernization.
Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field of study.
Strong expertise in end-to-end employee lifecycle processes, supporting multi-country operations and global employee populations within a multinational environment.
Hands-on experience utilizing enterprise HRIS platforms, digital HR technologies, and employee self-service solutions.
Strong AI fluency and demonstrated experience leveraging AI-powered tools, Generative AI solutions, workflow automation technologies, copilots, or digital platforms to enhance HR operations…
Experience: Senior-level · 7+ years · Job type: Full-time
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