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Senior Staff Software Engineer_Voice AI Agent Prompting

Job Overview

The Forward Deployed Engineer, Voice AI Agent Engineering designs, builds, ships, and operates voice AI agents whose core behavior is model-driven rather than explicitly authored — conversational and agentic experiences that interpret caller intent over a…

Key points

  1. The engineer works across the full lifecycle: shaping ambiguous call flows and telephony requirements into precise specifications…

  2. This is not a machine learning or AI research role — the engineer does not train foundation or speech models — but it is…

  3. Two things follow, and voice makes both harder.

  4. The engineer owns the correctness of what ships to a live caller, whether a human or an agent produced it.

  5. First, the agent's most important logic often lives in natural language — instructions, prompts, tool descriptions, and guardrails — which must be engineered…

  6. A demonstrated track record of building, shipping, and operating production voice applications, including hands-on delivery of AI-native voice agent features that real callers depend…

  7. Direct experience authoring agentic instructions and prompts for voice, designing AI-driven autonomous call workflows…

  8. Willingness to work directly with customers in a forward deployed capacity, embedded in their voice and contact center environment, is required.

Skills

Machine LearningNLPLLMsPrompt EngineeringCustomer SupportStakeholder ManagementCommunication

Experience: Senior-level · 10+ years · Job type: Full-time

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