Skip to Content
GenAIAI/ML On-site

Senior Staff Solution Architect

Job Overview

ServiceNow is seeking a Sr Staff Solution Architect to lead the design and delivery of scalable, intelligent, and high-impact solutions across the Connected Customer Experience portfolio. You will work at the intersection of product, engineering, platform, data, and AI teams to architect solutions that enhance user experience, deliver personalized customer journeys, and drive measurable business outcomes.

Key points

  1. This is a senior-level, hands-on architecture role focused on enabling seamless digital workflows, integrating platform capabilities with AI/ML and data-driven insights…

  2. The ideal candidate has deep expertise in enterprise SaaS architecture, CRM systems, solution design, AI/ML integration…

  3. Architect scalable, secure, and compliant end-to-end solutions integrating platform capabilities with intelligent data-driven features across customer experience applications.

  4. Define architecture patterns for workflows, integrations, platform extensions, and API-driven services that extend ServiceNow capabilities while ensuring alignment with security and platform standards.

  5. Define multi-year architectural roadmaps and lead architectural reviews, governance processes, and critical modeling decisions across product verticals.

  6. Translate complex designs into accessible, secure services ensuring observability, performance, and operational excellence while mentoring architects and senior engineers.

  7. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  8. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

Skills

Machine LearningCRMMicroservicesCI/CDNLPLLMsGenerative AIPrompt Engineering

Experience: Senior-level · Job type: Full-time

Similar jobs

More open roles like this one