Senior Technical PM, Applied AI

Agent reasoning and orchestration: multi-step task planning, action selection, retry and fallback logic, and supervisor and sub-agent patterns.

Tool and API use: reliable, observable, policy-compliant tool calling for CRM, ITSM and custom enterprise systems, including MCP.

Memory and context: conversation memory, long-running task state and continuity across channels and sessions.

Human-in-the-loop: clarification, graceful escalation to live agents, approval steps for high-risk actions and hybrid autonomy modes.

Proven ownership of a complex technical product area, with features delivered to enterprise customers and measurable business results.

Strong product judgment: you can prioritize, work with customers and get capabilities shipped.

Customer-first: you turn enterprise needs into clear, actionable requirements.

Excellent communicator who can align engineering, research and go-to-market teams and present clearly to executives.