Job Overview
As a Senior Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, business acumen, and teamwork to take care of and grow our customer base in a meaningful way.
Key points
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Own customer adoption, onboarding, and continued success at your customer base.
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Forecast customer consumption and document opportunities and successes.
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Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
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Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
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You must be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical…
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This role is eligible for a commission plan (as defined in the sales incentive plan document).
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Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
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Preferred: familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang.
Languages
Skills
Experience: Senior-level
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