Social Media Marketing Manager

This role owns social strategy, content calendar, and day-to-day execution, turning brand moments, product news…

This is a senior individual contributor role that sets social strategy with minimal oversight and is expected to influence peers and leaders across marketing.

You'll partner closely with brand, content, product marketing, and demand gen to make sure every post, thread, and video feels unmistakably Freshworks.

You'll also serve as a go-to advisor to senior stakeholders and executives on how social should show up around major moments…

Proven track record building and executing social strategies that drive engagement, community growth, and measurable business impact…

Strong writing and storytelling skills, with the ability to make complex products feel clear, human, and compelling in short-form content.

Hands-on experience managing content calendars, publishing tools, and social analytics platforms.

Experience partnering cross-functionally with brand, content, design, product marketing, and executive stakeholders, including experience directly advising senior leaders (VP+) on social approach.