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Solution Architect

Job Overview

Success in this role means opportunities are accurately scoped, proposed solutions are technically feasible and supportable, delivery teams receive clear and actionable designs, architecture decisions are made quickly, risks are surfaced early, and customers…

Key points

  1. Solution Architect (SA) role is a critical internally and externally-facing role within Freshworks Professional Services (FPS) which acts the senior technical SME heavily involved…

  2. FPS SA is a trusted advisor internally and externally working with the highest level functional and technical resources within Freshworks and the customer organizations…

  3. During the Delivery phase, FPS SA will be the key resource who translates the high-level solution provided during the sales cycle into detailed design…

  4. In the Expansion phase, FPS SA will work with the customer to adjust or expand their deployed capabilities by adjusting their implemented solutions to…

  5. Strong technical background with custom script development and presales experience.

  6. Excellent listening and presentation skills.

  7. Proficient in handling ambiguity and objections.

  8. Skilled in negotiation and objection handling.

Skills

JavaScriptNode.jsREST APIsNegotiationCustomer SupportStakeholder ManagementProject ManagementTroubleshooting

Experience: Mid-level · 10+ years · Job type: Full-time

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