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Solution Architect

Job Overview

The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g.…

Key points

  1. This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices – all…

  2. Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.)…

  3. Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes…

  4. Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications…

  5. Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants…

  6. Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps.

  7. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  8. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

Languages

English requiredJapanese required

Skills

Stakeholder ManagementRoadmappingWireframingCustomer SuccessCustomer Support

Experience: Mid-level · Job type: Full-time

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