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Data Analytics On-site

Solutions Architect

Job Overview

Responsible for PSTN, carrier/SBC, routing, compliance, and contact center design, while driving modernization through advanced IVR, AI, speech analytics, omnichannel, recording, reporting, automation, Salesforce integration, quality management, and sentiment…

Key points

  1. Own Experian’s global telephony, Teams Calling, and NICE Contact Center architecture, leading the transition from legacy Avaya to a cloud-first model.

  2. Also leads APAC telephony strategy and capability expansion to deliver operational efficiency and business value.

  3. Own global telephony and contact center architecture across Teams Calling, NICE, routing, numbering, recording, carrier/SBC, and integration platforms.

  4. Lead UKI & EMEA telephony modernization, replacing legacy Avaya infrastructure, driving device rationalization, and enhancing contact center capabilities.

  5. Demonstrated experience modernizing from legacy PBX/contact center platforms to cloud SaaS models with emphasis on routing/porting/numbering, agent workflows, and service continuity.

  6. You have Contact center domain depth (e.g., NICE-like platforms) including call flows, IVR/ACD, recording, QA, analytics, and CRM integration patterns.

  7. You have good partner communication—able to translate architecture tradeoffs into clear decisions for all kinds of audiences.

  8. You have operational governance and discipline; comfortable operating in environments with active risk, compliance review cycles, and change controls.

Skills

SalesforceCRMRoadmappingRisk ManagementCommunication

Experience: 10–15 years · Job type: Full-time

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