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Solutions Engineer, LATAM

Job Overview

Glean is seeking a Solutions Engineer to help enterprise customers across Latin America turn complex information and AI challenges into practical business outcomes.

Key points

  1. Lead technical discovery with enterprise customers, uncovering business goals, workflows, technical requirements, stakeholders, decision criteria, and risks.

  2. Design and deliver tailored demonstrations, architecture workshops, and customer presentations that connect Glean’s capabilities to specific customer outcomes.

  3. Lead technical evaluations and proofs of value with agreed scope, measurable success criteria, clear customer responsibilities, and decision gates.

  4. Explain enterprise AI, search, and SaaS architecture—including integrations, data flows, identity and permissions, security, and operational tradeoffs—to technical and business audiences.

  5. Strong technical discovery and solution-design skills, with the ability to ask precise questions, make assumptions explicit, and explain integration, identity, security, and architecture tradeoffs.

  6. Experience delivering customer-specific demonstrations, workshops, or technical evaluations and adapting your explanation for both engineers and executives.

  7. The judgment to define a useful proof of value: why it is needed, what it will prove, how success will be measured…

  8. The ability to translate technical fit into business value, including the confidence to recommend a narrower evaluation—or no evaluation—when that best serves the customer.

Languages

English requiredSpanish requiredPortuguese required

Skills

Stakeholder ManagementGitLLMsTicketing ToolsInterviewingCommunication

Experience: 3+ years

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