Sr. Customer Solutions Architect

Own the post-sales technical relationship for a portfolio of our most complex, strategic Enterprise accounts, including multi-business-unit and multi-region customers.

Set the adoption strategy for each account, and drive optimization and sustained usage of the platform at scale.

Introduce new products and features to customer leaders and architects, and shape how they fit into the customer's roadmap.

Design enablement programs and workshops for large, distributed customer teams, and turn the best ones into reusable programs for the CSA team.

Proven record of owning customer outcomes after the sale, including adoption, renewal, and expansion, with results you can quantify (such as NRR, GRR…

Deep technical background, with experience designing scalable data architectures, a strong understanding of modern data warehousing and the analytics stack, and advanced SQL proficiency.

Ability to translate business objectives into technical solutions and measurable outcomes for complex, multi-team organizations.

Strong stakeholder management skills across technical and non-technical audiences, and credibility presenting to senior executives.