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AI/ML On-site

Staff Product Manager

Job Overview

Freshworks is looking for a highly motivated and experienced Staff Product Manager for our AI team. This role will be pivotal in driving our AI Agent product line forward focusing on customer experience (including customer service, sales, marketing use cases) and/or employee experience markets (including IT Service Management, HR Service Management, and IT…

Key points

  1. The role requires a good understanding of AI Agents and AI Assistants use cases.

  2. This role will closely collaborate with product, engineering and GTM leadership to drive decisions and initiatives to build a compelling value proposition and drive…

  3. Define the long-term strategy and vision for the product, leveraging broad customer.

  4. Research, customer experience and new technologies to deliver features to our.

  5. Has knowledge and experience of working on Agentic AI powered systems such as AI Agents, AI Assistants, AI Copilots.

  6. Has knowledge and experience of managing AI / ML features and models through their complete life-cycle - from conducting structured experimentation to deploying in…

  7. Proven ability to create & drive roadmap and strategy for AI focused offerings - especially platforms and products such as AI Agents, AI Assistants.

  8. Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives.

Skills

Machine LearningRoadmappingNLPCustomer SupportScrumProblem Solving

Experience: Senior-level · 10+ years · Job type: Full-time

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