Staff, Technical Account Manager

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.

Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.

Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.

Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process…

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.

Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux.

Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.