Technical Account Manager 3

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.

Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.

Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.

Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process…

Not all applicants will have skills that match a job description exactly.

While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.