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Technical Account Manager Architect - Japan

Job Overview

As a TAM Architect, you're the named technical lead for a small group of our largest customers. You'll work inside our Support organisation and own escalations for your accounts, working closely with our support engineers.

Key points

  1. Run a regular cadence with 4 to 8 strategic accounts (weekly, fortnightly or monthly, depending on the project)…

  2. Lead onboarding, where the decisions that are hardest to reverse get made: schema and data modelling, table engines, ingestion, migration and query design.

  3. Once customers are live, keep performance and cost on track as they grow, and help them onto new use cases.

  4. Work closely with Support: own escalations for your accounts, with regular case reviews and a direct line into L3 engineering.

  5. Specialist depth in data modelling, query performance and integration on distributed or analytical databases.

  6. Hands-on SQL. You regularly write complex queries from scratch, and tune and debug them yourself.

  7. Experience owning a small book of high-touch enterprise accounts, where you know each customer's architecture in depth.

  8. Hands-on cloud experience (AWS, GCP and/or Azure) and a working knowledge of Kubernetes.

Languages

English requiredJapanese required

Skills

SQLREST APIsAWSAzureGoogle CloudKubernetesSnowflakeBigQuery

Experience: Mid-level · 5+ years · Job type: Full-time

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