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AI/ML Remote

Technical Account Manager

Job Overview

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. As the primary technical interface for your accounts, you will foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs.

Key points

  1. Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers'…

  2. Use AI to Transform the Customer Experience: Leverage AI-powered tools and insights to anticipate customer needs, personalize engagement, and deliver faster, more proactive…

  3. Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You…

  4. Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware…

  5. You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on…

  6. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set…

  7. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts…

  8. At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to…

Languages

English requiredSpanish required

Skills

Customer SuccessCommunicationAccount ManagementTicketing ToolsTroubleshootingProblem SolvingPythonTableau

Experience: Senior-level · 7+ years

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