Technical Account Manager

Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage…

Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira…

Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals.

Previous experience in customer success and/or account management, with a focus on the technical aspects…

Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities.

Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.

Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).

Ability to discern evolving customer requirements and map them to platform features.