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Technical Account Manager

Job Overview

We are looking for an execution-focused, highly technical Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solutions (CIS).

Key points

  1. In this role, you will serve as a trusted technical advisor to mid-market and enterprise customer portfolios.

  2. You will cut through complexity, proactively optimize configurations, and guide customers on architectural best practices across hybrid SaaS, on-premise, and custom application environments.

  3. Ability to work US Time Zone (preference).

  4. Familiarity with IAM solution providers is strongly desired.

  5. Strong background in any of the following: Technical Account Management, Technical Consulting, Solution Architect, Solutions Engineering, Product Management or similar role.

  6. Understanding of common software development practice. Understanding of identity and surrounding technologies.

  7. Strong business acumen, history of success owning enterprise segment customer relationships and escalations.

  8. Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels.

Skills

Machine LearningAccount ManagementCustomer SuccessStakeholder ManagementRecruitingInterviewingCommunicationProblem Solving

Experience: Mid-level · 5+ years

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