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Technical Account Manager

Job Overview

Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.

Key points

  1. Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.

  2. Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.

  3. Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.

  4. Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture.

  5. Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways.

  6. Strong understanding of networking concepts, MDM, and Cloud APIs.

  7. Experience working with large enterprise customers (Fortune 500 experience a plus).

  8. Proficiency in at least one scripting language (e.g., Perl, Python).

Languages

English requiredSpanish requiredGerman required

Skills

RoadmappingCustomer SuccessNetwork SecurityCommunicationPythonStakeholder Management

Experience: Mid-level · 5+ years

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