Skip to Content
On-site

Account Manager, Enterprise

Job Overview

You'll build trusted relationships that strengthen retention, uncover expansion opportunities and improve the customer experience over time. It's a team for strategic sellers with a builder mindset, who combine strategic thinking with deep product knowledge: comfortable with long deal cycles, multiple stakeholders, and the kind of autonomy that comes from being trusted to create value, shape the…

Key points

  1. You'll work from our Shanghai office five days a week.

  2. Experience managing customer relationships and improving customer experience.

  3. Clear and positive written and verbal communication in English and Mandarin.

  4. Ability to develop, maintain and leverage internal and external networks to resolve customer issues with stakeholders at all levels.

  5. Ability to manage different forms of customer interaction, including difficult conversations, while setting and managing customer expectations.

  6. Ability to think laterally about customer challenges and provide solutions that address the immediate issue and help prevent recurrence.

  7. Effective time management and a willingness to learn and work in a fast-paced environment.

Languages

Mandarin requiredEnglish required

Skills

RecruitingStakeholder ManagementData AnalysisCommunication

Experience: Mid-level · 3+ years · Job type: Full-time

Similar jobs

More open roles like this one