Customer Experience Engineering is where customers, product, and engineering meet.
Own complex, ambiguous, enterprise, and escalated customer problems through investigation, resolution, communication, and closure.
Come prepared to lead technical customer calls and escalations. Understand the account and issue history, ask precise questions…
Investigate unfamiliar issues across web applications, APIs, integrations, authentication, data, and code paths. Use logs, audit trails, session data…
Build scripts, integrations, automations, tooling, and other technical solutions for customer and team needs. Contribute code fixes where appropriate through Engineering review.
You can independently investigate unfamiliar technical problems using API and application logs, audit trails, monitoring, session data…
You know how to reconcile conflicting evidence, validate findings, and diagnose authentication and integration failures across systems.
You can write and debug practical code in Python or a similar language, read unfamiliar code…
You are ready to lead difficult customer conversations. You prepare thoroughly, communicate with technical credibility and empathy, adapt your message to different audiences…
Experience: Mid-level · 3–7 years
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