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Customer Success Executive

Job Overview

The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.

Key points

  1. You will be part of the Customer Outcomes team.

  2. Our purpose is to accelerate platform adoption and improve customer outcomes.

  3. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices…

  4. Service 1-3 large enterprise customers.

  5. Develop executive relationships with CIO,CFO,CHRO and business leaders.

  6. Understand goals and develop customer roadmap.

  7. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  8. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

Languages

Japanese required

Skills

Account ManagementCustomer SuccessRoadmappingProblem Solving

Experience: Mid-level · Job type: Full-time

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