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Principal Customer Success Manager - Federal

Job Overview

The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.

Key points

  1. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

  2. Assign out activities to other team members to achieve outcomes.

  3. Ensure customers are technically healthy and on the most recent version of our product.

  4. Guide development of new Success Plays.

  5. Work with customers to create new use case/success stories.

  6. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

  7. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  8. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

Skills

RecruitingProblem Solving

Experience: Senior-level · Job type: Full-time

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