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Senior Manager – Customer Success (SA&I)

Job Overview

NIQ CMI’s Customer Success Team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Key points

  1. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

  2. You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.

  3. You will be leading a team of research analysts and be responsible for their development and coaching.

  4. Experience in client sales and account management (for public sector clients).

  5. Experience working with FMCG/CPG clients or accounts is preferred.

  6. Proven experience in quantitative market research and a strong background in the relevant industry.

  7. Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.

  8. Excellent time management and prioritization skills with a proven track record of delivering projects on time.

Skills

Customer SuccessStakeholder ManagementData AnalysisExcelAccount ManagementCommunicationProblem Solving

Experience: Senior-level · 5–7 years · Job type: Full-time

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