Customer Success Manager, Enterprise

Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.

Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.

Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.

Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey…

Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting…

History and comfort conducting change management and wide-scale adoption for large technology projects.

Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.

Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.