Customer Success Manager (German-speaking)

Proactively manage a portfolio of enterprise-level Udemy Business customers across the DACH market, prioritising customer health, retention…

Serve as a subject matter expert on the Udemy Business platform, advising customers on their learning and development strategies to support organisational growth and…

Build and maintain trusted relationships at executive level, positioning yourself as a strategic advisor on learning and development and establishing a regular Executive Business…

Partner closely with Sales to develop account strategies focused on retention, renewals, upsell opportunities, and successful onboarding of new customers.

Orchestrates comprehensive account oversight by coordinating cross-functional teams, managing multiple customer relationships simultaneously, and identifying opportunities for growth while maintaining customer satisfaction.

Builds strong relationships with stakeholders, from programme managers to executive sponsors, turning customer connections into enthusiastic advocates and champions for Udemy's products and services.

Demonstrates a proactive, growth-oriented mindset and a consultative approach focused on achieving tangible customer outcomes.

Implements proactive retention strategies by monitoring customer health, executing targeted intervention plans for at-risk accounts, and leading renewal conversations that demonstrate continued value.