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ClaudeAI/ML On-site

Customer Success

Job Overview

As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across ASEAN, helping them harness the full potential of all our Claude capabilities - Claude Enterprise, Claude Code, and the API.

Key points

  1. Build trusting, strategic relationships with customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.

  2. Become an expert in Anthropic's products across API, Claude Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide…

  3. Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates…

  4. Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments.

  5. Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each.

  6. Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns to various audiences.

  7. Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.

  8. Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs.

Languages

Mandarin required

Skills

Customer SuccessMachine LearningProject ManagementRoadmappingProduct StrategyCommunication

Experience: Senior-level · 8+ years

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